Membership F.A.Q

How many family members are included in the ‘family membership’ cover?

A married couple and up to four dependent children living at the same address. (Each additional child will be covered at an extra R10.00 per membership).

When will my debit order start running?

Debit orders run in advance, once your membership has been confirmed and activated.

Where will I be flown to as a patient?

You will be flown to the nearest appropriate facility for your illness or injuries, dependant on your cover as a private or medical aid patient. Keep in mind at all times that the Paramedics that arrive on scene will ask you whether you have medical aid.

International Cross Border Cover

In Individual and Family Memberships

Limited to R100,000.00 cover based on the actual costs of the evacuation.

Corporate Clients

Limited to R150,000.00 cover based on the actual costs of the evacuation.

R30000 Flight Assistance Relief would no longer apply.

Arrangement of Emergency Medical Repatriation

Helivac  will arrange for the return of the member to his/her country of residence following the Helivac members emergency medical evacuation and subsequent hospitalization outside South Africa.

Helivac will arrange for the provision of appropriate communication and linguistic capabilities, mobile medical equipment and medical escort crew.

What if I already belong to a medical scheme that includes a Life Flight benefit?

You have the choice to have dual coverage, for peace of mind.

What medical staff crew the aircraft?

All aircraft will be crewed by a Doctor and Paramedic based trauma team.

Specialist Neo-Natal nursing staff will be available on an on-call basis for Neo-Natal transfers.

Arrangement of Emergency Medical Evacuation

Helivac will arrange for the provision of air and/or surface transportation, medical care during transportation, communications and all usual ancillary services required to move the member to the nearest hospital where appropriate medical care is available.

Helivac will arrange for the provision of appropriate communication and linguistic capabilities, mobile medical equipment and medical escort crew.

Arrangement of Repatriation of Mortal Remains 


Helivac will arrange for the transportation of the members mortal remains to his/her country of residence

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