Helivac Roadside AssistanceThe Helivac Roadside Assistance program provides assistance to our members who are involved in a Roadside Emergency. By calling the Helivac Call Centre in Johannesburg, our members will have access to a team of dedicated case management agents who will assist you with the roadside emergency assistance.
Helivac will arrange for assistance at the roadside where the cause of the problem is one of the following:
Accident Towing– In the event of an Accident taking place, Helivac will arrange and case manage the towing of the involved vehicles to the closes approved repairer or destination of clients choosing.
Safe Storage- In the event the approved place of repair is not open after hours, on the weekend or on a public holiday, Helivac will ensure safe storage at the service provider yard until the vehicle can be dropped off at the place of repair.
Hotel Accomodation- Helivac will coordinate and manage accommodation in the event that the client is not near to their home, and in a different area.
Mechanical or Electrical Breakdown Towing– Arrangement and dedicated case management of Mechanical & Electrical towing assistance will be fulfilled by Helivac to tow the vehicle to the closest approved repairer or destination of clients choosing.
Transmission of Urgent Messages- Helivac will relay messages of delay or changed arrangements to a nominated family member or business colleague at your member’s request.
Fuel Assist- Run out of fuel – Helivac will arrange for the car and client to be towed to the closest fuel pump. No service providers are allowed to carry fuel in their vehicles.
A Flat Tyre/ Tyre Assist– Helivac will arrange with one of our service providers to have the spare tyre that is in the vehicle, put onto the vehicle. If there is no tyre, Helivac will coordinate for the vehicle to be towed to the closes approved facility.
Locksmith Assist– If the client’s keys locked in vehicle, Helivac will arrange for a locksmith to open the vehicle and retrieve the keys, only where the keys have been locked in the vehicle. Exclusions: Loss, theft or damage to keys, locks or gear lock.
Flat Battery/ Battery Assist– Helivac will arrange to have the vehicle started where possible. If the vehicle is not able to be started, Helivac will arrange for the vehicle to be towed to the closest place of repair.
Courtesy Transportation/ Car Rental- Helivac will arrange for the transportation of a client from the place of accident or breakdown to their destination. If further car rental facilities are required, Helivac will coordinate and manage this.